What We Collect and Why
When you open an account, we collect the information needed to verify your identity and process your transactions — your name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay deposits and withdrawals. We also log device and session data each time
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you access the lobby from your phone or browser, which helps us detect unusual login activity and keep your account secure. Transaction records are retained for as long as required under applicable financial and regulatory obligations in the regions where our service is available. We do
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not sell your personal data to third parties. Data shared with payment processors — including the e-wallet networks you use — is limited strictly to what those processors need to complete your transaction. Where local law governs data handling, our practices follow those requirements; availability of
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this service depends on local law and eligible regions. If you have questions about a specific data point we hold, you can reach our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.